Apple replaced my old MacBook Pro!
As most of you who follow me on Twitter would know by now, my old 2007 MBP had several issues. I emailed “Steve Jobs” and an executive of Apple Asia replied. In the end, they picked up my notebook via courier and sent me a new one. It arrived only a few days later.
I was extremely happy with Apple’s service and help in this. I could not believe how nice and amiable they were. Several emails and phone calls where exchanged between Apple and I. Now, I sit on this lovely, very sexy machine, blown away at what I thought heartless corporations just did.
The Apple Executive who I had contact with even went to the point of refunding the rest of my AppleCare Warranty left. I just want to congratulate Apple for making me such a happy customer. I also have some valuable information I would like to share with the rest of you that I learnt from the Apple Asia/Australia Executive I talked to. I first asked about new MacBook Pros coming out. Quote: “As you know, Apple does not reveal information about upcoming unreleased products… So I can’t reveal anything at the moment.” I also asked about the iPad Australian pricing and they did say it would be close to the American pricing but with Australian Dollar inflation etc.
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